Return shipping fees will be deducted from your refund based on the return method and number of items: Flat fee: $7.99 per return.
Can l still return items if they are worn, or damaged?
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We do not accept worn or damaged items that are missing the original tags.
Note：
You can only return items that are unworn, unwashed, and undamaged, with the original tags/packaging attached.
When will l receive the refund after returning？
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We’ll issue your refund to the original payment method within 5 business days of receiving your return.
Credit card refunds may take 7-14 business days to appear in your account.
PayPal refunds may take up to 72 hours.
Note: Any original shipping fee is non-refundable.
Which items are eligible to be returned?
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1.We will accept returns in their original condition within 14 days of delivery, except for any products labeled on the site as non-returnable.
2. All returned products must be unworn, unwashed, and in their original condition with product tags and hygiene liners attached.
What if I don't like my jewelry after receive it?
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Don't worry about it. We promise an easy 14-day return policy.
If you don't like the jewelry after you receive the package, just return it unused and in its original packaging.
Upon acceptance of your return, the refund will be issued to your original account.
Any promotional gifts must also be returned with your returned item.
What is your return policy?
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We offer an easy, hassle-free 14-day return policy.
If you are not completely satisfied with your purchase, you may return it for a refund within 14 days of the delivery date.
If you would like to know more, please view our 14-day return policy.
ORDERS & PAYMENT
Why do l see a different amount on my bank statement than what was displayed at checkout?
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Please note: ll transactions on our store are processed in US Dollars (USD).The final charge on your statement may vry dueto exchange rate fluctuations orcurency conversion fees aplied by your bank or payment provider.Both payments and refunds are processed in UsD, so the biled amount may difer based onyour bank's exchange rate at the time of the transaction.
How do I make changes after my order has been placed?
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If you notice a mistake with your order after receiving an order confirmation email,
please email to Lumminova.brand@gmail.com
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If it's after business hours, leave us a clear and detailed message with your name, phone number,
and order number if available.
Why was my payment declined?
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If you have trouble paying via credit card:
Please check the details of your card information to make sure they are correct,
including the expiration date, cardholder name, security code on the back of your card,
as well as the billing address.
Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank.
In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method.
If the above instructions fail, please contact your bank or contact us with as much detail
along with the error messages so that we may assist you.
Which payment methods do you accept?
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We accept PayPal Express, PayPal Credit, and all major credit cards.
How do you secure my payment information?
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We take security very seriously and do not process any of your payment information ourselves.
All payment related matters on Lumminova are handled by PayPal and credit card company.
Is my personal information kept private?
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We are totally committed to protecting your privacy.
We will not disclose information about our customers or visitors to third parties
except where it is part of providing a service to you – e.g. arranging for a product to be sent to you,
carrying out credit and other security checks and for the purposes of customer research and profiling
or where we have your express permission to do so.
For more information, please read our privacy policy in full.
SHIPPING
Where do you ship to, and how much does shipping cost?
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Free standard shipping on all orders over US$70.
Your package will arrive in 4–9 business days.
Why was my package returning?
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The package may be returned for the following reasons:
A: Wrong or incomplete address
B: Invalid phone number
C: Unable to deliver
Please contact the shipping company for more information or you may contact us so that we can help you.
How long until I receive my jewelry?
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Delivery Time = Processing Time + Shipping Time.
Processing time differs from product to product.
Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-10 business days.
Will I have to pay customs duties, taxes or other fees?
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You will not be charged any consumption tax.
However, you may need to pay the customs duties by yourself.
What should I do if the tracking is stuck?
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Tracking updates can be delayed when the parcel is:
In long distance international shipping, updating parcel tracking details usually take 30%-70% of the estimated shipping time.
Going through local customs clearance procedures.
At the post office sorting center.
Held up by uncontrollable factors, such as bad weather, postal backlog, shipping restriction caused by the Pandemic etc.
Please be assured that a delayed update on the tracking of your order does not usually affect its delivery time.
If the tracking is stuck for more than 7 days, please contact us and we'll offer you a satisfactory solution.
What should I do if tracking shows "Shipment on hold" / "Delivery attempted" / "recipient not home" / "undelivered" / "pick up"?
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Please confirm your shipping address information listed on the confirmation letter in case of a wrong delivery.
If the address information is correct, we request you to contact logistics company first
as this is the most efficient way to locate your parcel and arrange re-delivery.
JEWELRY
Are the stones real diamonds?
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Our main stone type is Cubic Zirconia Stones, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear.
Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, lab-created sapphire was developed to be more durable with better optical characteristics than a diamond while maintaining an ethical standard to protect our environment.
Can I take a shower with this without fading? Does it change color?
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Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions.
Such as bathing / swimming / sports.
Therefore, we do not recommend wearing jewelry when taking a bath.
What materials do you use, and how long does the gold color last？
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We use an 18K gold-plating process and apply six layers of electroplating for enhanced durability. Each piece undergoes strict quality control to ensure long-lasting, vibrant gold colour that retains its shine.
What about colour fading on plated jewellery?
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We stand behind our plating with a 180-day colour-fade guarantee. If the gold finish fades within six months under normal wear, we offer a full quality refund or replacement — our promise to you.
Will this jewelry turn my skin green?
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No, our jewelry will never turn your skin green.
We have 6 times 18K gold finish, and it will last for several years.
The quality has been verified by International Institution SGS.
How should I store/protect my jewelry?
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Jewelry should be kept dry.
If your jewelry is not used frequently, keep it stored in the provided dust bag.
Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece.
If your climate is humid, place a small packet of desiccant crystals inside your storage area.
Avoid storing the jewelry with rubber products.
Always remove your jewelry when applying colognes, perfumes or other chemical products.
Frequently Asked Questions
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